Frequently Asked Questions

Everything you need to know about our high-performance tech accessories.

What makes Mous cases so protective?

Our cases utilize AiroShock™ technology, a high-impact material that contains thousands of micro-air pockets which act as tiny springs, significantly dampening the impact of drops and falls.

Are your cases compatible with MagSafe®?

Yes, our Limitless 4.0, 5.0, and Clarity ranges are fully compatible with MagSafe® chargers and accessories, featuring integrated magnets for a seamless connection.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the UK and US. International shipping varies by location but generally arrives within 7-14 business days.

What is your return policy?

We offer a 30-day return policy for any products in their original packaging. We also provide a Limited Lifetime Warranty on all our phone cases against manufacturing defects.

Will a Mous case work with my wireless charger?

Most of our cases are designed to be thin enough to support Qi-certified wireless charging, though performance may vary depending on the strength of your specific charger.

Are the materials used in your cases real?

Yes, we use authentic materials including real aramid fibre, walnut wood, bamboo, and high-quality leather to ensure both premium aesthetics and durable protection.